DHC - 60.7 - Troubleshooting

Before starting the procedure
Problems may be solved by simply turning the power on/off or disconnecting/connecting the power cord, which is easier than working on the connection, setting and operating procedure. Try the simple measures on both the unit and the connected device. If the problem is that the video or audio is not output or the HDMI linked operation does not work, disconnecting/connecting the HDMI cable may solve it. When reconnecting, be careful not to wind the HDMI cable since if wound the HDMI cable may not fit well. After reconnecting, turn off and on the unit and the connected device.

The AV controller turns off unexpectedly.

• The AV controller will automatically enter standby mode when Auto Standby or Sleep Timer is set and launched.

There is no sound, or it's very quiet.

• A wrong input selector button has been selected. Select a correct input for the player. Also check that muting is not on.
• Not all listening modes use all speakers.
• Make sure the power amplifier connected to this unit is turned on.

There is no picture.

• A wrong input selector button has been selected.
• To display video from the connected player on the TV screen while the unit is in standby, you need to enable HDMI Standby Through function.
• When the TV image is blurry or unclear, power code or connection cables of the unit may have interfered. In that case, keep distance between TV antenna cable and cables of the unit.
• If you connect a player supporting HDCP2.2, be sure to connect it to one of the HDMI IN1 to IN5 jacks of the unit.

Video and audio are out of synch

• Video may be delayed relative to audio depending on the settings and connections with your television. Adjust in Quick Setup menu", "A/V Sync".

Cannot play digital surround

• To enjoy digital surround sound including Dolby Digital and DTS, audio output should be set to "Bitstream output" on the connected Blu-ray Disc Player or other device.

Cannot output audio such as Dolby Atmos according to the format of the source.

• If you cannot output formats such as Dolby TrueHD, Dolby Atmos, or DTS-HD Master Audio according to the format of the source, in the Blu-ray Disc Player settings try setting "BD video supplementary sound" (or secondary sound) to "Off". Change the listening mode for each source after changing the setting to confirm.

HDMI control does not function correctly.

• Set the CEC link function of the unit to on. It is also necessary to make the HDMI linked system setting on the TV. See the TV's instruction manual for details.

Cannot access to network.

• Try plugging/unplugging the unit or router or check their power on status. This will work well in many cases.

■ Resetting the unit

Resetting the unit to the status at the time of shipment may solve the problem. If the measures above do not solve the problem, reset the unit with the following procedure. If you reset the unit status, your preferences will be reset to the defaults. Note them down before starting reset.

● How to reset:

1. While holding down CBL/SAT on the main unit (note that step 2 must be performed with this button pressed down)
2. Press On/Standby on the main unit ("Clear" appears on the display and the unit returns to standby)
   ･ Do not unplug the power cord until "Clear" disappears from the display.

● How to reset the remote controller:

1. While holding down RCV on the remote controller, press Q until the remote indicator stays lit (about 3 seconds).
2. Within 30 seconds, press RCV again.